STORE POLICY

1. Order Policy

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1.1. Placing Orders

• Orders can be placed online through our website.

• Wholesale customers and architects may contact us directly for bulk orders and custom requests.

• All orders are subject to product availability. In case an item is not available, we will notify you as soon as possible and offer an alternative or a refund.

 

1.2. Payment

• We accept major credit cards, PayPal, and bank transfers.

• Payment must be completed at the time of purchase.

• For wholesale orders, payment terms will be discussed and agreed upon individually.

 

2. Shipping Policy

2.1. Shipping Rates and Delivery Times

• Shipping rates are calculated based on the destination and the size/weight of the order.

• Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary.

2.2. International Shipping

• We ship internationally. Customers are responsible for any customs duties or taxes imposed by their country.

2.3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

 

3. Return and Refund Policy

3.1. Returns

• In addition to the legal right of withdrawal mentioned above, we grant a return guarantee for a period of 14 days from receipt of
  the goods. Thus, you can cancel the contract even after the 14-day withdrawal period by returning the goods to us within 14 days
  of receipt (the period starts the day after receiving the goods), as long as the goods are in their original packaging, are complete,
  have not been used or damaged, and are not goods made according to the consumer’s specifications (white and black lamps are subject to personalisation) or clearly personalized goods  Shipping is sufficient to meet the deadline. The goods must be sent back to:
  Str. Doctor Frederic Joliot-Curie, nr 3
  Products are susceptible to dents. Do not apply pressure with your fingers, you might leave permanent dents on the material. Items must be in original condition and packaging.

• To initiate a return, contact our customer service with your order details and reason for return.

3.2. Refunds

• Refunds will be processed within 7-10 business days upon receiving the returned item.

• Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

3.3. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order. Delivery taxes are to be supported by the client.

 

4. Warranty

4.1. Product Warranty

• All our lamps come with a one-year warranty covering manufacturing defects.

• This warranty does not cover damage caused by misuse, accidents, or alterations.

• Products are susceptible to dents. Do not apply pressure with your fingers, you might leave permanent dents on the material
  Products are vulnerable to mechanical damage Be careful not to damage
  Products should be only installed by profesionals.
  If the delivered goods have defects resulting from shipping, please immediately address a complaint to us or to the carrier’s employee delivering the goods. However, failure to address a complaint has no consequences on your legal rights. For all defects in purchased goods that appear during the legal warranty period, you have the option to request the goods’ conformity, defect removal / a new delivery, and – if the legal requirements are met – other claims for price reduction or contract withdrawal and, in the case of damages, including recovering damages and reimbursement of your expenses.

 

5. Customer Care

5.1. Customer Support

• For any inquiries, please contact our customer support team via email at [Your Email Address] or phone at [Your Phone Number].

• Our support team is available Monday to Friday, from 9 AM to 5 PM (local time).

5.2. Response Time

• We strive to respond to all customer inquiries within 24-48 hours.

5.3. After-Sales Support

• For any issues with your order or product after purchase, please reach out to our customer support team. We are here to assist you with any concerns or problems you may have.

5.4. Feedback

• We value your feedback. Please let us know about your shopping experience and any suggestions for improvement by contacting our customer support team.

 

6. Privacy Policy

• We respect your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy](link to your privacy policy) for detailed information.

 

7. Terms of Service

• By placing an order with us, you agree to our terms and conditions. Please review our [Terms of Service](link to your terms of service) for more details.

 

8. Changes to Policies

• We reserve the right to update our policies at any time. Changes will be posted on our website, and it is the customer's responsibility to review them periodically.